COVID-19 Guarantee

Subscribers & Single Tickets Purchased by June 30, 2021:

If you feel conditions make it unsafe to attend a show through December 31, 2021, you may select any of the following options beginning 30 days before your ticketed performance: 

  • Exchange for another event*. 
  • Donate the value to The Bushnell in support of our many, valued programs and services. 
  • Receive a full refund, or credit to your Bushnell ticket account, including service fees. 

     *Ticket price differences may apply.  

Single Ticket Buyers to Postponed Shows (March 13, 2020 to September 1, 2020):

For ticket purchases made for performances prior to September 1, 2020 which have been rescheduled and within 30 days of the announcement of a new date, you determine that you do not wish to attend the rescheduled performance, you can: 

  • Exchange for another event*.  
  • Donate the value to The Bushnell in support of our many, valued programs and services. 
  • Receive a full refund, or credit to your Bushnell ticket account, including service fees. 

Additionally, if you feel conditions make it unsafe to attend a show through December 31, 2021, you may select any of the above options beginning 30 days before your ticketed performance.

     *Ticket price differences may apply


Our COVID-19 guarantee applies to all shows in The Bushnell’s 2020-21 Broadway Series and events presented by The Bushnell. It is available to the original ticket buyer who purchased directly from The Bushnell. Tickets purchased from resellers are not covered.

Ticketing Policies

Unauthorized sale, resale, or attempted resale is in violation of The Bushnell's ticketing policy and may result in seizure and cancellation without compensation. The only authorized method to resell tickets purchased from The Bushnell is through Consign-back.

All ticket sales are final. Please note: tickets will not be mailed until up to one (1) week prior to the engagement.

> For a full list of The Bushnell's Ticketing Policies, click here.

Tickets are available for purchase via phone, online, or in person. It is strongly  recommended to access our website/purchase tickets using Chrome™, Firefox™, and Apple® Safari® browsers to ensure you experience no interruption or unexpected behavior. Learn more about Ways to Buy

Please note that listed prices do not include applicable fees. Ticket Prices are subject to change without notice.

Everyone attending performances at The Bushnell must have a ticket, regardless of age. To ensure optimum enjoyment for all patrons, we recommend that children under 5 only attend shows in the Robinson & Cole Family Series and The Bushnell Children’s Theatre. Adults bringing small children are asked to be considerate of other audience members. Children who cause disruptions or who are unable to sit quietly throughout a performance may be asked to leave.

For a full list of Guest Services and Policies, click here.

Box Office Hours

The Bushnell Box Office is open Monday - Friday from 10am - 4pm. Our Box Office is unable to offer in-person service at our 166 Capitol Ave location at this time. For fastest service, please fill out our contact us form. We thank you in advance for your patience as we remotely respond to each inquiry.

Forms of Payment

Cash, Bushnell Gift Cards, MasterCard, VISA, American Express and Discover.

Restoration Fee

A restoration fee is added to each ticket and is used for general maintenance and improvements to the facilities at The Bushnell Center for the Performing Arts.

Performance Cancellation

If a performance is cancelled, information will be posted on www.bushnell.org and the following radio and television stations will be notified: WTIC AM (1080) and WFSB TV 3. If a show is cancelled or postponed, customers may exchange to another performance (subject to availability), receive a credit on their account, or request a refund.

Please note: All programs, cast, dates and times are subject to change. Ticket prices listed on this website do not include all applicable fees. If you would like to search for an event, click here to go to the Event Calendar.

Gift Cards

For the perfect gift, pick up one little envelope packed with music, dance, and drama. Purchase at The Bushnell Box Office or buy them online here.

Click here to purchase a gift card.

Click here to review gift card terms and conditions.

Click here to check your Bushnell Gift Card balance online.

Bushnell Gift cards may be redeemed online at www.bushnell.org, in person at The Bushnell Box Office at 166 Capitol Avenue in Hartford, or by phone at 860.987.5900.

*Valid for gift cards purchased after September 2013.